Jombero - Support

Help with the game, your purchases and your account.

Write to us: info@toppler.xyz. We read every message and answer within a few days. If it is about your account or a purchase, tell us your player name as the game shows it (on the menu, beside "Change name") so we can find you.

Purchases

Something you bought did not arrive. Close the game and open it again with a connection: what you bought is added as soon as the store confirms the payment. If it is still missing after a few minutes, write to us with the date and what you bought.
A new phone. Outfits and weapons you bought are yours for good: open Menu, Account and choose Restore purchases. Diamonds are kept with your journey, so save your account first (below).
Refunds are handled by the store you bought from: ask Apple or Google through your purchase history there.

Your account and your progress

You play as a guest from the first tap; nothing needs to be created.
To keep your journey on a new phone, open Menu, Account and save it with Sign in with Apple (on an iPhone or iPad) or with Google (on Android). Sign in the same way on the new device.
Your name is shown on the boards. You can change it on the menu with "Change name". A name that breaks the rules is replaced by one the game gives.
To report another player's name, tap the flag beside it on a board.

Deleting your account

In the game: Menu, Account, Delete my account. If you cannot open the game, use the account deletion page or write to us. Deleting removes your name and your sign-in; what it leaves and why is in the privacy policy.

The game does not open or looks wrong

Check your connection: the journey needs one. Without it you can still play the practice road.
Close the game fully and open it again.
Update to the newest version from the store.
If it still fails, write to us and say what your phone is and what you saw.

Who we are

Jombero is made and run by Girts Dreimanis, Latvia - info@toppler.xyz.